My experience —in sum— is hands on, the result of 12 years of working my way up from a beginning in the trenches...

As far as the details are concerned, I began my publishing career at American Diabetes Association as the membership manager. My first assignment was to get the 20 sacks of mail orders and subscriber requests caught up. My second assignment was to convert the subscriber files for three journals, one newsletter and a magazine to a better fulfillment system. Talk about trial by fire!

From there, I was recruited to the National Institute of Business Management as a members services manager. The immediate tasks were to design, develop and implement membership and fulfillment systems for a expensive executive research and subscription service.

In the four years that followed, I was promoted first to director of Customer and Member Service, then to director of Operations and finally to vice president. As vice president I was responsible for marketing, operations for six newsletters, more than 60 books and all new product launches.

I moved on to work with Georgetown Publishing House as vice president and director of operations. In this position I hired a customer service team, fulfillment specialists, network support, purchased fulfillment software and managed a team who handled all aspects of subscription fulfillment, production. I also assisted in new product launches, managed all renewal programs, and made most corporate management decisions.

When my second child was born, I decided to launch my own consulting practice. That was more than six years ago. I haven't looked back. I work at what I love most and do best. No one can ask for a better combination.